Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64311 Views
  • 120 replies
  • 15 Helpful

Upgrade

Hi all! I ordered an upgrade on the 6th June and normally they deliver the next day? However, I have heard nothing from them to say when the delivery will be? Is this just the current norm? I can't phone them as my existing phone isn't working, hence...

cat1 by Investigator
  • 638 Views
  • 6 replies
  • 1 Helpful

Cancel My order

Hi. i have ordered online an Iphone 13 pro max 2 days ago and now have found a better deal and want to cancel order but cannot contact you and cannot cancel the order, how do i cancel it online ? any advice on that ?i have order number in my email .

JCRS by Explorer
  • 985 Views
  • 3 replies
  • 0 Helpful

Sim card delivery

Ive recently gone to EE to do the security check for a SIM card that i ordered and the guy in the store told me to call and confirm that i did the security check in store so that my order can be delivered . So what number shall i call ?

Kawsal by Visitor
  • 547 Views
  • 1 replies
  • 1 Helpful

Smashed Tv from add to plan

I ordered an LG tv and it came yesterday with the screen smashed. I can’t get through to speak to someone to return it and get it replaced???

Taylorxx by Explorer
  • 566 Views
  • 4 replies
  • 0 Helpful

Delivery

I've placed an order on the 10th of June online for an upgrade phone. When I try to track the order its says Sorry, we can't show your order details right now. Can you please look into this order for me?Thank you

Upgrade

I upgraded my phone last Monday it said it will be dispatched within a week and I haven't heard anything since Monday when I upgraded

Resolved! Upgraded phone awaiting confirmation

I upgraded my phone on 09th and recieved confirmation email. However since the account has been saying "Awaiting confirmation". What does this mean??

Roo312 by Investigator
  • 572 Views
  • 1 replies
  • 1 Helpful

Transaction reference

I want to know my order xkoxxxxxxxxxx's transaction reference   [Mod edit: Please do not post order numbers on the public board. Thanks!]

IOWA by Visitor
  • 515 Views
  • 1 replies
  • 0 Helpful

Sim delivery

Hi guys,Am new to ee network, I placed an order since 4th of this month June, and it's yet to be delivered to me. Can this order be tracked?

kukuO1606 by Investigator
  • 513 Views
  • 1 replies
  • 1 Helpful