08-10-2022 10:11 AM
Hi, I pre-ordered a Pixel 7 Pro on 06/10/2022, and would like to know when the phone is likely to be dispatched. According to Google, the release date is on the 13/10/2022 for delivery and I wanted to know if EE have the same date for dispatch?
08-10-2022 11:07 AM
@HHT if that’s the release date of that device, that’s when EE will be shipping out to customers. There is no guarantee that you receive on launch day as that depends on demand and how many EE receive in to send out.
08-10-2022 11:46 AM
Hi @HHT
Keep an eye on EE order tracking after release date.
https://myaccount.ee.co.uk/orderdetails
Thanks
09-10-2022 10:25 AM
Hey, just FYI, I ordered direct from Google as the EE website wouldn't let me buy a new contract (I was previously a customer but left and there's a bug when you try to rejoin) and the Google dispatch date for the Pixel Pro is Oct 28 - Nov 4 according to the confirmation email x
11-10-2022 09:33 PM
Same and the email says they will send updates and also allow to change delivery options ... Had nothing at all. Are you in the same boat ?
12-10-2022 09:51 AM
Same boat -
I've had texts to say order is confirmed - see updates and then the EE order page (which is blank)
I've had Aimee (the chatbot) text and tell me DPD have not received the handset yet
12-10-2022 10:41 AM
Keep checking but order status still says waiting confirmation on the expected delivery date, annoying when you see other places already have their phones!
12-10-2022 03:02 PM
My order said I would receive a text the day before as I would need to be in with photo ID
12-10-2022 03:23 PM - edited 12-10-2022 03:23 PM
I got a message from DPD saying they have collected the parcel and it will be with me tomorrow. Black 256gb Pixel 7 Pro, ordered it around 4.20pm on the 6th October.
EE track order page still not updated yet though.
12-10-2022 03:28 PM
That's great news. Hope you enjoy the phone. I ordered at 16:10 on the 6th for the Pro in white 128GB and haven't received any details from DPD/EE. I hope they send info soon.