Where’s my order?

DulceSantos · ‎25-10-2026

I purchased an iPhone 18 Pro Max, but I haven’t received it yet. I would like to know the status of my order; I placed it a few days ago.

Northerner · ‎25-10-2026

Hi @DulceSantos

Checked EE order tracking, alternatively speak to EE CS on 150.

You're in the usual Apple new release backlog.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Miasm14 · ‎25-10-2026

Same ordered mine on 16th Oct not received anything other then email saying “order on track” but what does that mean?

Northerner · ‎25-10-2026

Hi @DulceSantos

Checked EE order tracking, alternatively speak to EE CS on 150.

You're in the usual Apple new release backlog.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.