Refund how long

[Sarah47]

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 pound of my money before you did credit check by phone please I really need my 30 pound back 

[Leanne_T · Accepted solution]

Hi there @Sarah47 

Thanks for coming to the community. 

If the order has been cancelled the pending upfront payment will be refunded within 7-10 days and will show in your available balance with the bank. 

Thanks. 

Leanne.

[Sarah47]

I just want my 30 pound bk why take it so quick but take so long to refund please can you look into my refund as its pending in the bank I just want it bk in my account

[Sarah47]

I was told 5 to 7 days

[Sarah47]

No it's not a soulaton as I still have no 30 pound you should of not taken my money till it was clear I was getting the phone you say you do it as part of credit check but you never use to take the whole upfront cost you would take 2 p to check my bank was correct

[Sarah47]

Omg same happened to me now 30 lighter too I did mine on the 17th Jan how dare they take 30 pound and then told me some rubbish that my address don't match I said cancel it but still 30 pound lighter too one said 2 to 5 working days another said 7 to 10 working days they should never take that much as part of a credit check never use to 

[Sarah47]

Also they tell you its pending payment

[Sarah47]

You haven't helped anyone your taking 30 pound off me aswell and it's been 5 days still no money you should not of took my 30 pound till it was completed  I want my money bk

[XRaySpeX]

@Sarah47 : I wasn't trying to help you. I wasn't even aware of you until now.

[Sarah47]

You did not help me