Refund how long

[Sarah47]

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 pound of my money before you did credit check by phone please I really need my 30 pound back 

[Beanieboy69]

I post a reply to Leanne ee... I said may be only ,£30 that I am waiting for a refund and 7-10 isn't convenient especially if there are hundreds of customers waiting for £30 to be refunded the interest that EE/BT will be getting in their account. 

Then, to get a response that a refund is not showing well, you took my money, so sort it 

[Beanieboy69]

Why should we need to contact people there should know that either the order was cancelled or declined,

So the money paid up front should be automatically paid back 🤔 🤷 

[Sarah47]

I want my 30 pound bk 2 weeks

[James_B]

Is the payment still showing as pending, @Sarah47?

James