When I can expect my phone

[Egidijus_Norvil]

Ordered my phone on 31/ 10/2024 still haven't received ... Customer manager in Woolwich branch has been rude and unprofessional once I asked him why my phone hasn't been delivered on a promised date start loughing at my face and said it can take up to 6 weeks... I am not willing to wait 6 weeks where I can find someone who can sort out my problem ASAP?

[Chris_B]

@Egidijus_Norvil  Where did you order this from ?  Online, over the phone or at a store ?   And what did you order ?  

[Egidijus_Norvil]

Hello mate, ordered iPhone 16 at a store in Woolwich branch...

[Peter_W]

Good morning @Egidijus_Norvil. 

Welcome to the EE Community, and thanks for taking the time to stop by and let us know about the experience you had here. 

I'd like to check over a few further details with you so we can make sure this is passed on, so I'm going to send you over a private message. 

If you could let us know what colour and storage version of the iPhone 16 you went for too, that would be perfect.

Peter 😊