Upgrade

Nataliejarvis28 · ‎17-07-2023

Hi I paid for an early upgrade last night on my phone and the money has been taken but all it says on the email is that there some questions to ask?? Just wondering if it has went through or whether I am getting refunded the money back??

Alex_M · ‎17-07-2023

Hi @Nataliejarvis28,

This just means that there's some information that they need to check before processing the order. Could be anything from a mis-spelled address to the colour of the device.

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

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