Order Tracker

[Tayclor]

Hello, 

I placed an order for an iPhone 13 Wednesday last week, the order tracker says that it can’t show my order details.

I ordered this phone specifically because it was in stock and was ‘usually dispatched within 1 day’ 

The phone I am replacing is completely unusable and when I call the helpline it says that i will be notified of delivery via text, will i also receive this information via email? (Whenever the phone is finally dispatched) 

Any help appreciated. 

Thanks, 

Taylor

[Alex_M]

Hi @Tayclor 

You will receive a text message by 11 am on the day of delivery from DPD stating what time device will be delivered.

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone for an update.

Thanks,

Alex