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Lost order

Joann3
Investigator
Investigator

‎16-07-2023 12:34 PM

Why haven't I received a new phone yet. Order placed on Thursday the 12th. I have new plan  but  the phone still doesn’t come.

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎16-07-2023 12:46 PM

Hi @Joann3 

Have you checked EE order tracking?

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Joann3
Investigator
Investigator
In response to Northerner

‎16-07-2023 02:35 PM

IMG_3418.jpeg

 After checking tracking order I get that message

0 Helpful
Leanne_T
EE Community Support Team
In response to Joann3

‎16-07-2023 03:01 PM

Hi @Joann3 

Thanks for coming here. 

Was this an upgrade or new contract? 

Which model phone, including memory size and colour have you ordered? 

Leanne 🙂

0 Helpful
Joann3
Investigator
Investigator

‎16-07-2023 06:07 PM

It’s upgrade 

0 Helpful
Joann3
Investigator
Investigator

‎16-07-2023 06:11 PM

It’s iPhone 12 blue 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Joann3

‎17-07-2023 07:48 AM

Which storage size did you order @Joann3?

James

0 Helpful