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Lost order

Joann3
Investigator
Investigator

‎16-07-2023 12:34 PM

Why haven't I received a new phone yet. Order placed on Thursday the 12th. I have new plan  but  the phone still doesn’t come.

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎16-07-2023 12:46 PM

Hi @Joann3 

Have you checked EE order tracking?

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Joann3
Investigator
Investigator
In response to Northerner

‎16-07-2023 02:35 PM

IMG_3418.jpeg

 After checking tracking order I get that message

0 Helpful
Leanne_T
EE Community Support Team
In response to Joann3

‎16-07-2023 03:01 PM

Hi @Joann3 

Thanks for coming here. 

Was this an upgrade or new contract? 

Which model phone, including memory size and colour have you ordered? 

Leanne 🙂

0 Helpful
Joann3
Investigator
Investigator

‎16-07-2023 06:07 PM

It’s upgrade 

0 Helpful
Joann3
Investigator
Investigator

‎16-07-2023 06:11 PM

It’s iPhone 12 blue 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Joann3

‎17-07-2023 07:48 AM

Which storage size did you order @Joann3?

James

0 Helpful