Watch order

Lydiariley · ‎16-07-2023

I wasn’t in when DPD tried to deliver my watch. The have now sent it back to EE and I have no way of knowing if it will be sent out again, if I am being charged for it or even if the order still exists. Please help!

Northerner · ‎16-07-2023

Hi @Lydiariley

DPD normally try twice to deliver. Once your watch is returned and processed by EE you'll be able to apply again.

If you want more specific account information you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎16-07-2023

Hi @Lydiariley

DPD normally try twice to deliver. Once your watch is returned and processed by EE you'll be able to apply again.

If you want more specific account information you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.