Upgrade

[KimCass]

Hello,

 My current contract is due to end on the 16th January 2023.

I went through the process to upgrade but there were a few issues. The £30 upfront payment was taken but I haven’t received any confirmation. I still have a message on my account asking me to upgrade.

Is there any way to check that the upgrade was successful?

Thank you in advance.

[Leanne_T]

Hi @KimCass

Thanks for coming here 🙂

When did you place the order? 

Speak soon. 

Leanne.

[KimCass]

Hi Leanne,

Thank you for replying- I placed the order last night (Friday 30th).

Best wishes,
Kim

[Leanne_T]

Thanks @KimCass

If you have not received any confirmation over the next few days, please call us on 150 and the team will check this has been processed for you 🙂

Leanne. 

[KimCass]

Thank you Leanne.

I didn’t want to risk putting the order through again in case I end up with 2 phones/monthly bills.

Nothing so far, but it is New Years. Hopefully I will hear something when everyone is back at work.

Best wishes,
Kim