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markfa1
Investigator
Investigator

‎05-12-2022 06:24 AM

I had to upgrade my contract phone as my old one which is over 3 years old charger connection stopped working.  I have tried to contact EE about it as I am using my old sim card in the new mobile and still getting charged over £55 for a phone which is no longer working. This has been going on for 3 months.  I feel like I'm being fobbed off by EE and may go elsewhere. What can I do as I am loosing money each month.  Please help.....

 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎05-12-2022 08:48 AM

Hi @markfa1

Thanks for coming to the community. 

Did you change the plan when you upgraded? 

Thanks 🙂

Leanne.

0 Helpful
markfa1
Investigator
Investigator
In response to Leanne_T

‎05-12-2022 12:59 PM

No I didn't
0 Helpful
Leanne_T
EE Community Support Team
In response to markfa1

‎05-12-2022 01:02 PM

Thanks @markfa1

If you would like to change the plan, please call us on 150 and the team will go through your options with you 🙂

Leanne.

0 Helpful
markfa1
Investigator
Investigator
In response to Leanne_T

‎05-12-2022 08:14 PM

I don't want the old phone anymore as its not working - I tried going
through the options and I want to talk to a human not computer if you know
what I mean.
0 Helpful
Christopher_G
EE Community Support Team

‎06-12-2022 08:22 AM

So do you have two contracts running at the same time, @markfa1? The only way you will get this resolved is by speaking to our Mobile Care team. There are a few options to speak to different departments.

Chris

 

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