Upgrade with EE perk code

[Cershaen]

I'm trying to upgrade my plan (phone + sim), using the EE Perk code that I get with my work, but every time I try to use it, it says that "Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied." 

There's no additional discount to the plan, so can't quite get why the code isn't working? 

[Rach_H]

Hi @Cershaen,

Welcome to the Community!

We don't want you missing out on your Perk discount, so I'd love to get this checked out for you. Is the code you're using from our Perk Portal?

Rach

[Cershaen]

Hi Rach, 

Thanks for replying.

Yes, I'm using the code from the Perk Portal.

Thanks,

[Rach_H]

This does seem odd. Have you used this code before @Cershaen, or is this a new code?

Rach

[Cershaen]

No, I haven't. Just generated a new one and applied, but I didn't work.

Can I use this code on the phone or in the store?

[Katie_B]

Hi @Cershaen. 

EE Perk discount can be used over the phone or in store. 

Katie 🙂

[Darius1212]

Same with my. Tried to call but after half hour wait I gave up. I guess no upgrading this year 😞