Upgrade issues no confirmation

[PBarr_]

I upgraded my phone yesterday and I’ve had no confirmation email, and it’s not showing up on my account? Tried online chat and they haven’t responded all day. It’s not showing up in my EE account or anything, does this mean it didn’t go through?  

[Chris_B · Accepted solution]

@PBarr_ check your spam folder , but the best way is to call customer support. 

[Debbie_G]

Hi @PBarr_.

Welcome to the community.

I know you'll be eager to get an update on your order. As @Chris_B has mentioned, confirmation may have gone into your junk/spam folder. If you don't have this, please get in touch to speak with our guides, they will be able to check the status of this for you.

Debbie 🙂

[Emma444]

Did you get this sorted? I am going through the same, placed upgrade order yesterday..

[Linzi_H]

Hi @Emma444 

I know you'll be looking forward to receiving your new upgrade from us. 

If you haven't received any confirmation via email and you've checked your junk/spam folders too, then please call the team directly so they can check everything has gone through successfully. 

Linzi 😊