Upgrade cost

[W5APS]

I ordered an upgrade from you this afternoon and was quoted a new price of £68 per month. However, reading your confirmation email, the figure is £90 per month. Why is this?

[Jon_K]

Hi @W5APS 

Are there any discounts on the plan that you've chosen?

Jon

[W5APS]

Hi Jon
Yes, a 20% discount is mentioned but it doesn’t seem to have been taken into consideration on the paperwork?

Regards,
Andrew

Andrew Standen
Sent via iPhone

[Jon_K]

Thanks @W5APS 

If you check your My EE Account, does it say what your next bill will be?

It may be a £90 plan with a discount to bring it down to £68.

Jon

[W5APS]

Thanks Jon,
I’ll check that

Regards,
Andrew

Andrew Standen
Sent via iPhone