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Upfront cost

SD77
Explorer

‎27-06-2022 07:36 PM

Hi, 

I payed a deposit and then failed the credit check, on Saturday (24th June) how long is it going to take to get refunded the upfront payment? Or do I need to get into contact with someone further? 
many thanks. 

0 Helpful
12 REPLIES 12
Jon_K
Former EE Employee
In response to Jordanleetadd03

‎14-12-2022 07:59 AM

Hi @Jordanleetadd03.

Was this for a brand new line with EE, or was it part of an upgrade?

Jon

0 Helpful
Jordanleetadd03
Investigator
Investigator
In response to Jon_K

‎14-12-2022 10:54 AM

It was brand new first time contract.

Jordan

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Jordanleetadd03

‎14-12-2022 11:23 AM

Thanks @Jordanleetadd03.

I'd recommend calling our Customer Care team on 0800 079 8586 to discuss this further.

They'll be able to process this for you.

Jon

0 Helpful