Upfront cost

[SD77]

Hi, 

I payed a deposit and then failed the credit check, on Saturday (24th June) how long is it going to take to get refunded the upfront payment? Or do I need to get into contact with someone further? 
many thanks. 

[Chris_B]

@SD77  You should get it back within 7 days. 

[James_B]

Hi @SD77,

Welcome to the EE Community. 🙂

Any deposit payment would normally only be completed once the credit check is accepted. Is the payment showing as pending on your bank statement?

James

[SD77]

Hi, 

It took the upfront cost then done the credit check. Yes, it’s showing as pending. 

Many thanks 

[James_B]

Hi @SD77,

As the credit check wasn't successful, the pending payment will not be completed. Your bank should return the funds to your available balance soon.

James

[Jordanleetadd03]

Yh ee took £130 out my bank for deposit and something else I am still waiting for it as it is saying pending still this is now day 7 and nothing is in my bank.

Jordan

[Katie_B]

Good morning @Jordanleetadd03. 

I am sorry to hear you have not yet received your refund. 

To help further could you please advise what the deposit was taken for?

Speak soon, 

Katie.

[Jordanleetadd03]

Hi Yh the money was taken for a iPhone 13 contract 

Jordan 

[Katie_B]

Thanks for confirming @Jordanleetadd03. 

Are you aware if your order is being processed or is the order no longer going ahead?

Katie 🙂

[Jordanleetadd03]

The contract is no longer going ahead

Sent from my iPhone