Tracking timed out

Laurenzorolls · ‎06-04-2025

I ordered an s25 ultra and have had confirmation email but tracking isn't working. It just keeps saying timed out. Any suggestions?

Northerner · ‎06-04-2025

Hi @Laurenzorolls

You'll need to speak to EE CS on 150 if tracking is not working.

If you ordered over the weekend it maybe that your order is not processed yet.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-04-2025

Hi @Laurenzorolls

You'll need to speak to EE CS on 150 if tracking is not working.

If you ordered over the weekend it maybe that your order is not processed yet.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.