Tracking order

[alicevoldman95]

Placed an order on Sunday night. 
Put in the tracking number online with email address and phone number, however coming up saying tracking timed out. Haven’t received any updates on my order…. 
Help!

[Debbiecr]

I’m having the same issue and error message. Order also placed on Sunday. 

[Lotty1991]

I'm also having this problem, order placed 26th, Saturday night. 

[Katie_B]

Hi @alicevoldman95 @Debbiecr and @Lotty1991. 

Please could you confirm what device you ordered?

Speak soon, 

Katie

[Debbiecr]

Hi!

I added  Samsung 55in DU8000 Smart TV 24m CB as an add on to my account.

[alicevoldman95]

Apple iPhone 16 Pro in desert titanium.

Thank you. 

[Lotty1991]

Hi, I ordered Samsung Galaxy A15 5G thankyou 

[Shaunn1]

Hi Katie, I am having the same problem, I'm using a samsung galaxy s23 ultra and I placed an order on sunday morning for the ps5 bundle an add on to my phone bill and I havent recieved an update and tracking says error, according to the ps5 bundle what I read is I will recieve it within 1 to 3 working days, it's been a couple of days and no update tracking not working, I just want to know what's happening ?

[Katie_B]

Hello @Debbiecr. 

Thanks for confirming. 

I have checked our stock level for the Samsung 55inch DU8000 Smart TV and it shows we have 0 in stock. 

Please give us a call so our customer care team can provide you with your options on what is available. 

Katie

[Katie_B]

Hi @alicevoldman95. 

The iPhone 16 Pro Desert Titanium 128GB and 256GB both a 7 day wait. 

The 512GB and 1TB both have a 3 day wait time.

You should be hearing from us very soon once a device has been allocated to you and your order progresses.

Katie