Tracking my order

[alicat44]

Hey I placed an order for iPhone 16 plus12/4/25 but heard nothing and tracking as no despatch details

[Debbie_G]

Hi @alicat44.

Welcome to the community.

I know you'll be keen to get an update on your delivery.

Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?

Debbie 🙂

[alicat44]

Nothing in junk just original email confirming order and upgrade n and
order number. When I track that on line says no despatch date ???

[Leanne_T]

Morning @alicat44 

Thanks for coming back to us. 

Which colour and memory size iPhone 16 Plus have you ordered?

Has your plan changed to the one you selected when you upgraded?

Thanks. 

Leanne.

[alicat44]

Teal iPhone 16 plus

[Leanne_T]

Thanks @alicat44 

Depending on which memory size iPhone 16 Plus you ordered the expected delivery times on the EE Shop are showing as below;

The 128GB and 512GB are showing 'Usually despatched within 14 days' and the 256GB is showing 'Usually despatched within 7 days'

Once the device has been dispatched DPD will be in touch with tracking information 🙂

Leanne.

[alicat44]

Thank you ... It's a 256 GB I ordered it 12/4/202025

[Leanne_T · Accepted solution]

Thanks @alicat44 

This device is showing 'Usually despatched within 7 days'. 

If you would like to check the order has been fully processed, please call us on 07953 966 150 and the team will be happy to help 🙂

Leanne.