TV ordered on a pay monthly with tnt sports package

[peternewbould]

Hi

I ordered the package - 

THANKS Peter ******

Your order's on its way

Order number: xko****** Date: 30 Sep 2024

I paid £20 via PayPal and will pay £20 a month.

There is no way to track the order and the tel number you have is wrong as its a 2nd account i had set up when i got my laptop and not a number i use.  

It does say i will get email updates with delivery details but it was ordered 2 days ago and said in stock but not heard anything and advised its over 90mins wait time on the phone

Any advice will be appreciated

[Mod edit: Removed personal details from public forum]

[Debbie_G]

Hey @peternewbould 

Welcome to the community.

If you are unable to track the order, please give our team a call on 0800 956 6000 from any phone and our sales guides can check the order and give you an update.

Debbie 🙂

[peternewbould]

Hi..

Thanks

I think its sorted and should be delivered tomorrow.  They updated my contact info etc although im yet to receive any email or text confirming it.

I have faith

[Peter_W]

Cheers @peternewbould, I'm glad to hear you're making some progress with this!
Please keep us posted on how you get on too.
Peter 😊