On Monday I went in store and updated my broadband and TV as this was with BT. I did this in store because I already had an EE account and didn't want to mess things up online by creating a second account. I didn't know when I was making the order I had a choice of boxes. I have only used my apple TV for years now and if I had know I would have chosen that over a box I will never ever use.
On Tuesday I receive a text about the box and look up to see what it is and see I should have had the choice.
On Wednesday when I was next passing through town I go in store again and ask if I can amend this, they say yes no problem but has to be done via phone, so I called that evening. On the phone I'm told again it is no problem but will have to wait until Friday when the loyalty team were available and I will have a call back.
Today on Friday I'm finally told it will now cost me £4 extra a month that it would not have on Monday. This was not advised earlier and had I known on Monday I'd have gone for the Apple TV box. I am now seriously considering switching my providers this weekend and cancelling my order before the cooling off period has finished because of how poor this process has been. Is there really no way my order can be amended without the extra cost?
