Cancelled order?

[olivercalthorpe]

I am a long time O2 customer switching to EE in search of better coverage, today I ordered an iPhone 16 Pro 128GB (black titanium) with an unlimited everything plan.

Later on in the day I received a text message telling me my order had been cancelled, was there a reason for this or has there been an error?

Any help would be much appreciated.

Thank you very much.

[Chris_S · Accepted solution]

Hi @olivercalthorpe It's great news to hear that you're moving over to our network, I really appreciate you choosing us to be your network provider.

I'm sorry to hear that your order was cancelled.

I'd recommend getting in touch with a guide who can take a look to see what's happened for you.

To speak with a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other device.

You can find a link to our Contact Us page here: Contact us

Chris S