Stuck at checkout

[Malky7319]

Hi

Been trying for two days to add a ps5 to my monthly plan. Details all correct. Enter a security pin and tick terms and conditions box. Click next and it wont move past that stage. Just spins as if it's trying to process. Tried on more than one device and network and just the same.

Any help would be appreciated.

[jxsh12]

Hi,

I'm having the exact same issue, phoned up and said there is nothing they can do, could I have a hand?

[James_B]

Hi @jxsh12,

Welcome to the EE Community. 🙂

What issues are you experiencing when trying to place an order?

James

[jxsh12]

Hi James,

I can add it to my basket but once I have filled out my details on the checkout page and press next it doesn't go any further. I've tried clearing my cache, using incognito browser, different devices and I get the same result. I have called up as well and they said I was eligible for one.

I think many have had the same issue just can't seem to find an answer.

[James_B]

Hi @jxsh12,

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

[jxsh12]

I've tried 3 different browsers now, still having the same issue.

[jxsh12]

When I changed the delivery from store to home, it let me order, not sure why you can't to store but seems to be sorted. 

[Leanne_T]

Thanks for letting us know, I'm sorry this store was not an option for the delivery for you @jxsh12

Leanne.

[Tboorer]

The same problem is happening to me. It’s a year on from this post and the EE app is awful. It is slow and glitchy. You’d think such a big company that specialises in communications would have this figured out! 

[James_B]

Hi @Tboorer,

Welcome to the EE Community. 🙂

What problems are you experiencing with the EE app?

James

[Gemzelizabeth21]

Did you get this sorted? I've had the same issue