Stuck at checkout

[Malky7319]

Hi

Been trying for two days to add a ps5 to my monthly plan. Details all correct. Enter a security pin and tick terms and conditions box. Click next and it wont move past that stage. Just spins as if it's trying to process. Tried on more than one device and network and just the same.

Any help would be appreciated.

[Leanne_T]

Hi @Gemzelizabeth21 

Have you been able to try another browser? 

Are you an existing customer or new to EE? 

Leanne 🙂

[Gemzelizabeth21]

Yeah I'm existing customer and yeah tried all that and tried on my phone and laptop it all does the same thing just has a loading circle 

[Leanne_T]

Thanks @Gemzelizabeth21 

Which device or accessory are you trying to order? 

Leanne 🙂

[Gemzelizabeth21]

Ps5 with Spiderman 

[Gemzelizabeth21]

Playstation with Spiderman 

[Leanne_T]

Thanks @Gemzelizabeth21 

I would suggest giving us a call on 150, the team can check your account and look into why this is happening for you 🙂

Leanne.

[Gemzelizabeth21]

Done that they said I should be able to order it but I have to order online 

It looks like alot of people have always had the same problem 

[Leanne_T]

Hi @Gemzelizabeth21 

If you are unable to place the order, the team can run some checks and raise a support ticket if needed to get this investigated for you. 

Leanne. 

[Jamesc1986]

Amazing I’m having this same problem now shocking how many people this happens too was on the phone for 45 mins earlier to be told it’s an online offer and nothing they can do shocking customer service 

[Christopher_G]

Hi @Jamesc1986 

Welcome to the community.

Have you tried ordering on a different device or browser? If the Technical Support team aren't able to help you order online, they should be able to raise a ticket against your account for it to be investigated further.

Chris