No Confirmation Email For Gaming Bundle Order

[Tommeehan23]

I placed an order yesterday morning around 10:30am, i was told the order went through. I paid the deposit which went through fine. But i havent received a confirmation email. It was for a PS5 Pro Gaming Bundle. I would just like to make sure this is normal as its abit worrying that there has been no correspondance. I did give customer service a ring around 6pm and was told i wont receive a confirmation email until after delivery which is abit strange. Someone help please 

[Michael_D]

Hi @Tommeehan23 

Thanks for coming to the community.

It is great to hear that you have ordered a PS5 Pro.

Did you purchase it outright or was it on an Add to Plan package where you pay monthly on your bill?

Michael

[Tommeehan23]

It was a pay monthly add on

[Michael_D]

Thanks @Tommeehan23 

I'm not sure why they said you'd only get the confirmation after the delivery, it would normally be straight away.

Have you had a check in your junk or spam folders in case it has dropped in there?

Michael