Same situation. Assume instructions internally are not to describe any supply issues or delays, not to explain properly what's going on, because every message is really vague. For any modern retailer or logistics operation, it's just not true that EE can't give more accurate information. Every order is in a system. Every product unit in a warehouse is tracked. Every delivery is also tracked through the process. I feel an Ofcom complaint coming on (along with a request that the completely unjustified inflation increases are scrapped by regulators - never used to be allowed, and any firm in a truly competitive market would lower its operational costs with new tech over time, not just allow an inflationary cost base, passing on increased prices while Board pay soars).
