Sim not received. No order information

Journeyman444
Visitor

‎24-07-2024 05:46 PM

I ordered a sim on the 17th July and I still havent received it a a week later.  All Ive got is an xko order reference number but no tracking number from ee or a delivery compay and no other information about why my order is not being delivered. Calling the 'help' line is a waste of time as it gives me a useless, uninformative set of menus and doesnt give me the option to talk to a human. There's also no easy way to do an online chat. This is terrible customer service. How can I get information about my delivery?

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11 REPLIES 11
EEPhoneUser25
Visitor

‎10-03-2025 10:25 AM

This issue is currently happening to me. I ordered a new sim card twice in the past week and have recieved no communication/update. When I call 150 and Royal Mail they claim the sim cards were delivered but that is clearly not case.

This is absolutely ridiculous.

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Leanne_T
EE Community Support Team
In response to EEPhoneUser25

‎10-03-2025 12:21 PM

Hi there @EEPhoneUser25 

Thanks for coming here. 

Have you ordered a replacement SIM or a new EE SIM order? 

SIM Orders can take 2-5 working days to arrive and have no tracking details as they are posted and need no signature. 

Leanne.

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