Order updates?

Profile closed · ‎21-07-2025

Hi,

I have made an order on Thursday last week and payment has been taken out of my account however I am still waiting on further updates from you.

please can someone advise if there’s any issues.

Northerner · ‎21-07-2025

Hi @Profile closed

Check EE order tracking: https://ee.co.uk/help/orders

If this does not work call EE on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-07-2025

Hi @Profile closed

Check EE order tracking: https://ee.co.uk/help/orders

If this does not work call EE on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Matt_124 · ‎21-07-2025

Did you order from the EE Store (store.ee.co.uk) or from the EE website (ee.co.uk)?

Depending on where you ordered from and what kind of order number you have, there are different ways to follow up with this.

Please do not post your order number on this public forum however.

https://ee.co.uk/help/orders/ee-tech