Samsung ear buds with samsung z flip 6

[Kdsalt]

Hi can anyone help I've had the new samsung z flip 6 which says comes with the samsung ear buds how do you claim them?.

Many thanks 

[killyouridols08]

From a text received the 1st August:

'Thanks for pre-ordering your new Samsung Galaxy Z Fold6, which comes with a pair of Galaxy Bud3 Pro included at no extra cost.

We're sorry but there is currently a manufacturer delay on the shipment of your Galaxy Bud3 Pro - but rest assured we're doing everything we can to get them out to you.

Your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way. Please accept our apologies for any inconvenience caused"

[Barbara781]

Ok so I have the Samsung galaxy flip 6 ..was advised earbuds would be sent within 30 days no need to do anything ..now ee and Samsung say they know nothing about the promo

[Barbara781]

Yes this is exactly what they are now telling me ee and Samsung..when speaking to ee and advised them the community managers on here said between 15-30 days she said she knows  nothing about this site 

[Peter_W]

Hey there @Barbara781, welcome to the EE Community 😊

Just to check, when was it you placed your order for the Z Flip6?

Also have you got the phone now, and have you received any texts confirming eligibility for this offer?

Peter

[Kdsalt]

Hi I had a text on the start of the month to say that I should get the galaxy buds 3 pro once they recieve them from samsung through ee but not heard anything else since do you know when we will hear anything about it 

[TheW1seOne]

When can we expect an update on this? I received my Fold 6 weeks ago and still waiting for any updates regarding the Buds 3 Pro pre-order bonus. Do you know when we can expect for the earbuds to be shipped out? (I did get a text 2 weeks after receiving my handset to confirm eligibility for the earbuds but haven't heard anything from EE since) 

[Marklongley26]

I've been calling me for a month I'm still no closer to knowing when there be here phone will be out of date when they arrive I'm sure

[Marklongley26]

I got my galaxy  z6 fold release day 24 July so I'm past the 30 day period for my ear buds to arrive ????

[Ali_A]

Thanks for joining us on Community @Marklongley26 
 

There is currently a manufacturer delay on the shipment of your Galaxy Bud3 Pro - but rest assured we're doing everything we can to get them out to you.

As long as you are eligible for the promotion (terms here Flip6Fold6 Buds3Pro Terms), your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way. Please accept our apologies for any inconvenience caused.

Ali