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S22 ultra 128g white 28 days and no phone.

Garlow
Explorer

‎22-05-2022 10:38 PM

Ordered the s22 white ultra 128gb on the 26th of april, no answers, no phone? What do I do? 

0 Helpful
4 REPLIES 4
Gareth43
Problem solver
Problem solver

‎23-05-2022 01:26 AM

I would contact customer services if I was you because 28 days sounds like a long time to wait to me. 

G Alston
iPhone 15 Pro Max
0 Helpful
Leanne_T
EE Community Support Team

‎23-05-2022 07:59 AM - edited ‎23-05-2022 08:00 AM

Morning @Garlow

 

Thanks for coming here 🙂

 

This model is currently showing 'Usually dispatched within 21 days' on the EE Shop. 

 

Our delivery partner DPD will contact you by text by 8pm the day before delivery to let you know to expect your order the following day.

 

I would suggest giving us a call on 150 and the team can give you an update on your order.

 

Leanne.

0 Helpful
Garlow
Explorer
In response to Leanne_T

‎23-05-2022 09:21 AM

That's great, 21 days, were now on day 28, so what now?
0 Helpful
Leanne_T
EE Community Support Team
In response to Garlow

‎23-05-2022 09:30 AM

Hi @Garlow

 

Have you tried downloading the DPD app and using email address you use for updates to see if they have any deliveries scheduled? 

 

If not, please call us on 150 and the team will check the order for you. 

 

Leanne. 

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