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Gnic
Visitor

‎23-05-2022 10:24 AM

Hi I am suppose to be getting the delivery of my new phone today however I have not been sent a tracking number or a order number (only have the account number on the confirmation email) for me to track this. I paid for next day delivery. Can anyone assist with this? 

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2 REPLIES 2
Northerner
Grand Master
Grand Master

‎23-05-2022 10:29 AM

Hi @Gnic 

 

You'll receive a text and email from DPD when your delivery is due with a time slot.

 

There is no customer account access on these forums. You will need to speak to EE CS on 150 about your tracking number.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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Leanne_T
EE Community Support Team

‎23-05-2022 11:35 AM

Hi @Gnic

 

Thanks for coming here 🙂

 

Which model phone, including size and colour did you order? 

 

Have you downloaded the DPD app and entered the email/mobile number you used for updates, to see if they have any deliveries scheduled?

 

Thanks 🙂

 

Leanne. 

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