Refund

[Skabbia06]

I haven’t received my refund and it’s been a whole month, I’ve been out on hold for two hours???

[Debbie_G]

Hey @Skabbia06 

Welcome to the community. 

I'm sorry to hear you've not yet received a refund. Is this for a mobile or a home broadband account?

What is your refund for? 

Debbie 🙂

[Skabbia06]

I bought a contract phone and asked for a refund because it had hidden fees and this was on the 29th July and I still haven’t received my refund 

[Leanne_T]

Hi @Skabbia06 

Thanks for coming back to us. 

Did you receive the order and return this? Or did you cancel the order before this was dispatched? 

Have you checked with your bank to see if the payment has been refunded? 

Thanks. 

Leanne.

[Skabbia06]

Yes I did, it’s been over a month and I haven’t been able to get assistance from anyone nor have I received the refund

[Leanne_T]

Thanks @Skabbia06 

I am sorry we have no account access on the community, if you call us on 0800 956 6000 the team will get the refund looked into for you. 

Leanne.