Upfront money taken, no order confirmation email

[Helen19923]

The same thing happened to me, did you get your money back or receive the product

[Michael_D]

Hi @Helen19923 

Welcome to the community.

I've your post to its own thread rather than on the back of one that has had no replies for 6 months.

What did you order? If it was a contract phone, what model, colour and storage size was it?

When was the order placed?

Did you see an order number or confirmation on the screen when the order was placed?

Michael