Order Tracking: Pay Monthly orders

[Rachie871]

DPD tried to deliver my order yesterday, but I had no tracking email or text and according to the DPD app I have no parcels pending - they wouldn’t leave the device yesterday but I still have no pin to give them and I’m concerned that the same will happen again

[Leanne_T]

Hi there @Rachie871 

Thanks for coming to the community. 

What device did you order and was this an upgrade? 

Could the PIN have been sent to another number? 

Leanne 🙂

[Rachie871]

Hi,

it was an upgrade on an iPad and i have checked both my phone and the existing ipad and nothing has arrived since the automated from 150 confirming upgrade

[Leanne_T · Accepted solution]

Thanks for coming back to me @Rachie871 

If you give us a call on 150, the team can check this for you and see if they can help with the DPD PIN. 

Leanne.