Iphone 16 pro- 16 pro max pre order thread/that time of the year again

[MisterShano]

So I went into the EE store at 1pm on the preorder day to get my brand new iphone 16 pro max 256gb ordered. When I was ordering, the guy had refreshed the page and checked five times to see if it was ready for the launch day release and it was ready for launch day release but when the 20th September 2024 came, my phone didn’t unfortunately. Apparently my order didn’t go through until 2pm because the EE system went down due to how many people over the uk were ordering it at that point and this caused my phone to be delayed because of their system. I had jokingly said to the guy on the day of order that: is he sure that the system would handle the amount of people pre ordering and he said yes but unfortunately it did not and my order had to wait to be confirmed about an 1hr after launch and now I’m being told that’s the reason why I’m still waiting for the phone to arrive. It’s not my fault that their system failed and couldn’t handle the amount of people ordering. Surely as a big multimillion pound company, they should have expected this and put things in order to avoid this. I was literally the first person in the store to pre order and I’ve ended up with nothing as of yet. I’m starting to that that they have gave it to somebody else and won’t own up to their mistakes as I have received a text to my phone number saying that my device was in store but unfortunately that wasn’t my device as i was texted somebody else’s order number and somebody else’s details. Very strange if you ask me. I went back to the store to show them this text and the guys in the store were shocked that I received somebody else’s details & order number via text to my phone. I was also told on launch day that I am the first person in line for the iPhone 16 pro max but I’m not holding out any hope as I have mentioned that somebody else has had theirs already before me as I have had the confirmation text for their order. I am very disappointed in this as I have been a loyal customer for EE for years now and if this is how they treat their loyal customers then I will not be staying with them go forward. 

[Iain147]

I ordered iPhone 16 pro max 512 go and received a faulty one now waiting for replacement. Takes 20 mins for them to answer only to be told it’s not I stock yet now 7 days from my order. Will be calling back again on Monday for the 5th time to find out if any sign of my order replacement.

thought they might have alternative way for existing customers to. Check either by app or email of the progress, but seems not.