Re: Cancel contract

xko__________ · ‎27-10-2025

My order number is. xko********* and I didn't get my phone so I wanna cancel my contract

[Mod Edit: Please don't post personal information on the public forums. Thanks]

Ali_A · ‎27-10-2025

HI @xko__________

Please check your spam/junk folder for email confirming your order has been processed.
If you are unable to find any email, give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

Or they can re-process the order or discuss what additional information we need from you to manually process it for you, If the order didn't complete.

Alternatively, the team will be able to cancel the order, and set a cancellation request for your contract, if you'd still like to go ahead with this.

Ali

View solution in original post

XRaySpeX · ‎27-10-2025

@xko__________ : Call CS & report you haven't received your order.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎27-10-2025

HI @xko__________

Please check your spam/junk folder for email confirming your order has been processed.
If you are unable to find any email, give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

Or they can re-process the order or discuss what additional information we need from you to manually process it for you, If the order didn't complete.

Alternatively, the team will be able to cancel the order, and set a cancellation request for your contract, if you'd still like to go ahead with this.

Ali