Cancel Order

[Michaela196621]

Cancel order

[Leanne_T]

Hi there @tyraalli 

Thanks for coming to the community. 

How long ago did you purchase the pack? Did the pack start automatically when your last pack ended? 

Speak soon 🙂

Leanne.

[Nathan055]

Okay

[Nathan055]

iPhone 16pro max eSIM 

[Nathan055]

I want to cancel my order

[Chris_S]

Hi @Nathan055 I'm sorry to hear that you'd like to cancel your order.

If it was a contract account that you've ordered, you'd just need to give one of our guides a call, then they can cancel the order for you.

You can find more information about cancelling your order here

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S

[inioluwaolajire]

I would like to cancel my order please

[inioluwaolajire]

I would like to cancel my order please

my order number is 

EE-********

[Mod edit - removed order number]

[Michael_D]

Hi @inioluwaolajire 

Welcome to the community.

Let me check how to cancel the order.

Was it something you have purchased on Add to Plan, where you pay monthly on your mobile bill or was it purchased outright?

Michael