I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advisors yesterday getting fobbed off I raised a complaint. I have been with EE since they were Orange going back to 2005.
I now have to pay the full price for my contract until my new phone arrives which could be at least 28 days since order date and I will be charged around £93 per month until my contact changes over as I can’t lower my tariff as if I do I will be in a new 24 month contract . I am really disappointed at the way I’ve been treated.
