Placed order yesterday and still no update

[kshlds]

Hi 

I placed an order yesterday afternoon and received a confirmation email but nothing since. How long does it normally take to process an order if its done online? 

[Rach_H]

Hi @kshlds,

Welcome to the Community!

Could you let me know the device you ordered so I can check when we would expect dispatching this to take?

Rach

[kshlds]

Hi

It’s was the iPhone 17 pro max in cosmic orange

Thanks

[Rach_H]

Could you let me know the memory size @kshlds?

Rach

[kshlds]

@Rach_H it was the 256

K 

[Rach_H · Accepted solution]

Thanks @kshlds. We would expect this to be dispatched within 1 day, so I'd recommend reaching out to our team so they can give you an update on what is happening with this. 

Rach

[kshlds]

@Rach_H Thank you I will give them a call 

[Rach_H]

No problem @kshlds. I'm sure the team will be able to get everything sorted for you 🙂

Rach