30-08-2024 06:51 PM
Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".
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01-09-2024 01:34 PM
My order date was August 24th. I was told at the time that it would be available on Sept 4th.
01-09-2024 01:50 PM
Have you got an email saying the order is on track? I was told the same thing. My order was finalised on the 28th, but I actually originally placed the order a the Friday before. For some reason it didn't go through originally and asked me to call.
01-09-2024 02:07 PM
Yep, email came through yesterday I believe. It's the only email I've received about it since placing the order.
Bit of a pointless / random email to be honest as nothing's changed in the tracking.
01-09-2024 02:16 PM
I place my order on the 19th August, received the 'on track email' 25th August, no further update.
01-09-2024 06:06 PM
Isn't it odd that these emails appear almost exactly 7 days after the last update?
Spoke to a friend who waited 4 weeks for his device, and apparently he got one every 7 days.
Seems they mean absolutely nothing, and just a way for EE to remind you they've still not sorted your order.
It's really concerning how many people have been told delivery dates at the time of order to find out it's absolute nonsense ... Not just for this device either.
01-09-2024 08:01 PM
Does anyone know how long the increased trade in price for Google phones lasts when ordering the Pixel 9 Fold? On the phone page on the EE site it says to get the increased prices, you need to type in your Pixel 9 Fold's IMEI number to the promo code section but at this rate, we have no idea when those phones will even get to us
01-09-2024 08:47 PM
Pre-ordered 22/08, follow up email 30/08 saying all on track.
Was told at time of ordering that it would be 'available' on the 4th.
Am long term EE customer and have pre-ordered other devices in past, Samsung flip 5 last year most recent and have always got on day of release.
The order tracker is poor though and have recently had the red alert box staying unable to track this type of order.
Not getting confirmation of an actual date is frustrating though given that I will need to rearrange work as there is a need to show ID at time of delivery.
Come on EE, help your loyal customers out and be honest with ETA ! Am sure Google won't like the negative press of thier devices but being available at launch.
01-09-2024 09:54 PM - edited 01-09-2024 09:55 PM
Even Google have low stock and are saying new orders placed today won't ship until the end of October, so I wouldn't hold my breath about getting any devices on Launch day. I guarantee some of us won't be seeing them on launch day.
Again it wouldn't be such a big deal if EE could actually be clear and transparent with their customers.
01-09-2024 10:06 PM - edited 01-09-2024 10:07 PM
Google's site is saying 16-19 Sept at the mo, it was 9th-12th earlier today, and the 4th earlier in the week. This is for a black 512gb phone.
But yeah, the lack of tracking is a huge oversight. It doesn't let you make an educated decision of where to buy the phone from. I was told when I ordered that it'd be the 4th, so I'll start chasing if it's not turned up by then, or just cancel and buy from somewhere that'll tell me when I'll receive my £1700 item.
01-09-2024 10:08 PM
For the black 512. Porcelain is out of stock and I believe even the obsidian is delayed.