Pixel Fold 9 Pro delivery dates?

[spikerules]

Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".

[Genius247]

Yeah, it's pants. But I bought it super cheap via EE so I'll just have to be patient! The suspense is killing me though 😭

[EllisO]

Just called up myself and was told pre orders were on a backlog of 28 days! Honestly I'm so disappointed after being told multiple times that it'd be available on release day

[spikerules]

That is ridiculous. I was told on the phone when ordering it would be out for release...

[Ronnie_hotdogs]

Yeah, that's awful. I was told the same, ie I'd have it on release day.

I don't blame the customer service people or store staff as they're just doing their jobs, but there's something very wrong here.

I'll give it until Tuesday morning. If there's no order update and no ETA I'll go elsewhere.

[Genius247]

Whaaaat. They said similar for me, but not quite the same. Orders placed now would be at circa 28 days, but that status doesn't apply to historic orders. He indicated that orders placed a while back would be allotted from a different shipment?

Also, someone in reddit mentioned their order tracking said a dispatch of 4th.....

[spikerules]

Well I ordered last week and was told by email to contact EE regarding the order to process it. They told me on the phone it would be the day after release day. I don't think they know...

[Christopher_G]

Hi all.

The current guidance for new orders is to expect 'dispatch in more than 28 days'. 

We will clear orders as we receive stock from the manufacturer and they will be sent out in the order in which they were placed, clearing the oldest orders first.

Chris

[Ronnie_hotdogs]

Thanks Chris - that's what's expected, but it doesn't answer people's questions really.

I should imagine Google or their logistics company aren't just going to back up a lorry with a random number of devices on day one; EE will know exactly how many they'll have on day one, next batch etc, and have allocated them to orders.

Seeing as Google who have only been in the direct-to-consumer market for a few years can still provide a moving week-wide delivery date for handsets, why can't EE?

The comms / tracking is pretty awful. I've never bought anything else where I've commited to buy an item and not had even a rough delivery date in writing, not even factory ordered cars.

[spikerules]

Hi Chris,

Well if that is the case why was I told next week when I ordered on the phone last week? I was told the day after the 4th. Are you saying that won't be the case for me? Is there a way of checking this for long-term customers that are slightly disappointed with this order process?

Also your store is still saying delivery from the 4th. It would be more truthful if it said from 28 days AFTER the 4th. Maybe beginning of October would be more accurate?

[spikerules]

It just gets worse Currys just sent me the wrong colour case...