30-08-2024 06:51 PM
Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".
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04-09-2024 10:23 AM - edited 04-09-2024 10:24 AM
To be honest all of this is why I cancelled the order and went through Google.
I have no issue with the telephone service from EE, but this whole thing has been handled shockingly.
I just wanted some certainty / confirmation of roughly when a device would arrive and they couldn't even do that.
Friends who ordered around the same time as me are getting theirs today, so I probably would have done as well, but at least Google communicate.
Placed the order Monday evening with a clear delivery date, two hours later it had been packed and ready to ship.
Yesterday evening I got a ship notification, and by 9am I knew when it was arriving today.
This is in contrast to the "order and hope" approach from EE.
04-09-2024 10:27 AM
Yeah it's shocking the way EE handle preorders. Really shocking.
04-09-2024 10:41 AM
I just called CS again asking what went wrong. They apologised and said they could cancel the order or swap to another phone. I said I didn't want to do either is there anything else they could do and they said no. No discount, nothing apart from a lame apology. Pathetic. Absolutely pathetic. I'll be going back to O2 after this fiasco.
04-09-2024 10:48 AM
This is the only way to send a message, if you kick a fuss but they get your money in the end anyway trust me they don't care, if they loose lots of customers and the bottom line is affected then they'll sweat a little.
I'm in a way glad I ordered just a couple of days ago and based delivery off Google store dates for the porcelain 512gb, I figured nobody could deliver earlier than Google.
This my first time buying from EE, every other pixel I've ordered directly from Google and dates always get pushed earlier than initially quoted. If it weren't for the price motivating my decision and not the delivery timescale I'd have just ordered from Google, but I really can't justify the sticker price on the fold.
04-09-2024 10:48 AM
I actually don’t think these are coming from EE, I think they are coming direct from Google as when you look at a new order for the obsidian 256gb it says 1-3 days delivery and EE’s order info page says that means from the manufacturer/3rd part whereas direct EE is next day delivery
04-09-2024 10:56 AM
Both of mine, 512gb Obsidian and 512gb Porcelain came this morning.
04-09-2024 10:57 AM
What date did you order them?
04-09-2024 11:04 AM
When did you order?
04-09-2024 11:07 AM
I'd worked out that staying with my SIM only contract and buying the phone from Google, taking into account the £175 credit I get back, over two years it's cost me a whole £119 more to do it this way.
Also drops my monthly outgoings from £50+ for a phone and airtime to £16. I've got the money to buy the handset and I prefer to lower my monthly commitments where possible.
04-09-2024 11:13 AM
Just had this text in , what happens if I don't receive my new phone before the date of return for my trade in , you couldn't make it up 🤣