Phone upgrade

sdgib · ‎28-06-2023

I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro) today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3?

Chris_B · ‎28-06-2023

@sdgib If you upgraded online or over the phone you need to call customer services and inform them you don’t want it as you have a 14 day cooling of period. You’ll be put back on to your old tariff.
If this was a store sale then unfortunately you don’t have a cooling of period.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎28-06-2023

@sdgib If you upgraded online or over the phone you need to call customer services and inform them you don’t want it as you have a 14 day cooling of period. You’ll be put back on to your old tariff.
If this was a store sale then unfortunately you don’t have a cooling of period.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.