Phone delivery issue

garrettneil007 · ‎30-12-2025

Hi everyone. I am submitting a complaints regarding to phone delivery,
Couples of days ago I just buy a new phone contract from ee website,
All the things is fine , I have received the order number and tracking number and Dpd delivery pin.
But I never received the order,
Everytime when I tried to track the order it's shows me the order is back to ee.
And I can able to see by app the bill is being add on the account.
And today I also just activate my esim as well.
But the main issue is that I still haven't received my phone.
Can some help me and guide me to resolve this issue.

Regards
Neil

XRaySpeX · ‎30-12-2025

@garrettneil007 wrote:
I am submitting a complaints regarding to phone delivery,

Where? Not here, you're not! This user discussion forum is not the correct platform for lodging complaints upon EE.

Have you chased this up with EE? Have you opened a formal complaint with EE? You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎30-12-2025

@garrettneil007 wrote:
I am submitting a complaints regarding to phone delivery,

Where? Not here, you're not! This user discussion forum is not the correct platform for lodging complaints upon EE.

Have you chased this up with EE? Have you opened a formal complaint with EE? You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎30-12-2025

Hi @garrettneil007

EE complaints can be found here: https://ee.co.uk/help/contact-ee/complaint

Depends on when you ordered as DPD was closed for Christmas. I suggest you speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.