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Phone contract cancelled?

Ethanhartley17
Established Contributor
Established Contributor

‎29-09-2022 11:14 PM

So I placed a order for the IPhone 14 pro max on the 21st of September.

I payed the £30 upfront cost and waited for the phone, I check in to see when I would get my phone and was told very soon but they couldn’t find my account or anything to do with my order.

today I got refund the £30 but when I message for help on the issue I was told they could find any of my details so couldn’t tell if my order had been cancelled or still active even with my order number .

so will I receive my phone or not.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎29-09-2022 11:17 PM

As your upfront payment has been refunded to you, your order must have been cancelled. So expect nowt.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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0 Helpful
Ethanhartley17
Established Contributor
Established Contributor
In response to XRaySpeX

‎29-09-2022 11:25 PM

Would I not receive a email if it was cancelled as I haven’t received any email apart from the order number when I placed the order 

0 Helpful
Jon_K
Former EE Employee
In response to Ethanhartley17

‎30-09-2022 08:42 AM

Hi @Ethanhartley17.

 

I'd recommend giving us a call when you get a chance so someone can look into your order status and give you an update.

 

Jon

0 Helpful
Gibson9
Visitor

‎30-09-2022 08:04 PM

I ordered an upgrade for the iPhone 14 pro, 25gib data with £30 fee. I received an email asking to phone to discuss the upgrade. I called waited for about 30 minutes to speak to someone, and then was advised that the option I chose was not available, and that I could choose a more expensive one. I refused, put in a complaint and have not heard anything back after two weeks. Why do I have to contact customer service myself to be advised that the advertised upgrade contract is not available, when it is EE's mistake. And then not to get a response from the complaint nearly two weeks later. This contract offer is still advertised too. I am wanting a response EE. I've been a loyal customer, but that clearly doesn't mean anything does it.

0 Helpful
Ethanhartley17
Established Contributor
Established Contributor

‎30-09-2022 08:57 PM

So found the answer.

turns out I wasn’t allowed to the systems to do a student discount and a trade in of my old phone. Even know the website allows you to do this.

spoke to a advisor who allowed me to have both discounts and sorted out my account which the systems didn’t allow to place my order. 
now have the phone coming soon

happy days

0 Helpful