Where is my order

[Jaimiehook]

Hi, I placed an order on Tuesday and was informed it was next day delivery and I am yet to receive the order. Please can you help track the order.

many thanks

[Leanne_T]

Hi there @Jaimiehook 

Thanks for coming here. 

Which model device, including size and colour have you ordered? 

Leanne.

[Jaimiehook]

IPhone 12 in lilac 64gB 

[Leanne_T]

Thanks @Jaimiehook

This is showing in stock. 

Have you downloaded the DPD app, if you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for your address? 

Leanne. 

[Jaimiehook]

It’s saying I have no parcels.


Sent from my iPhone

[Christopher_G]

Thanks for checking, @Jaimiehook.

I would definitely suggest speaking to our Mobile Care team to check your order.

Chris