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trade reminder

Zeggy
Explorer

Due to the fact that I get reminders to return my phone and I have not received a new one yet because I ordered the iPhone 14 PRO MAX and it is on the preorder, I am forced by you to send you a return package if I get a new device then I will send my phone back to you at the moment I will not send you back my only source of communication because I would be left without a phone, so on 01/10/2022 I am sending you a return package, when I receive the ordered iPhone 14 pro max then I will order a return envelope from you. I paid £ 130 and am patiently waiting for my order number xxxxxxxxxxxxx. I hope I will get it in no time and I won't have to wait for my money back.

2 REPLIES 2
Zeggy
Explorer

Due to the fact that I get reminders to return my phone and I have not received a new one yet because I ordered the iPhone 14 PRO MAX and it is on the preorder, I am forced by you to send you a return package if I get a new device then I will send my phone back to you at the moment I will not send you back my only source of communication because I would be left without a phone, so on 01/10/2022 I am sending you a return package, when I receive the ordered iPhone 14 pro max then I will order a return envelope from you. I paid £ 130 and am patiently waiting for my order number xxxxxxxxxxxxx. I hope I will get it in no time and I won't have to wait for my money back.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Christopher_G
EE Community Support Team

Hi @Zeggy

Welcome to the community.

You won't be expected to return your old phone until your new one arrives. Thank you for your patience so far, I hope you have it soon.

Chris