Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57603 Views
  • 122 replies
  • 15 Helpful

Sim card delivery

Ive recently gone to EE to do the security check for a SIM card that i ordered and the guy in the store told me to call and confirm that i did the security check in store so that my order can be delivered . So what number shall i call ?

Kawsal by Visitor
  • 481 Views
  • 1 replies
  • 1 Helpful

Smashed Tv from add to plan

I ordered an LG tv and it came yesterday with the screen smashed. I can’t get through to speak to someone to return it and get it replaced???

Taylorxx by Explorer
  • 405 Views
  • 4 replies
  • 0 Helpful

Delivery

I've placed an order on the 10th of June online for an upgrade phone. When I try to track the order its says Sorry, we can't show your order details right now. Can you please look into this order for me?Thank you

Upgrade

I upgraded my phone last Monday it said it will be dispatched within a week and I haven't heard anything since Monday when I upgraded

Resolved! Upgraded phone awaiting confirmation

I upgraded my phone on 09th and recieved confirmation email. However since the account has been saying "Awaiting confirmation". What does this mean??

Roo312 by Investigator
  • 500 Views
  • 1 replies
  • 1 Helpful

Transaction reference

I want to know my order xkoxxxxxxxxxx's transaction reference   [Mod edit: Please do not post order numbers on the public board. Thanks!]

IOWA by Visitor
  • 466 Views
  • 1 replies
  • 0 Helpful

Sim delivery

Hi guys,Am new to ee network, I placed an order since 4th of this month June, and it's yet to be delivered to me. Can this order be tracked?

kukuO1606 by Investigator
  • 462 Views
  • 1 replies
  • 1 Helpful

Phone

I ordered a phone with a tariff plan when it will arrive or whether I am generally approved 

Kolyo by Visitor
  • 463 Views
  • 1 replies
  • 2 Helpful

iPhone 13 Pro Max - Alpine Green stock

Hi, I ordered this phone last Monday and was told I can expect it to be delivered within 7 days, it's not been dispatched to me yet. When can I expect the iPhone 13 Pro Max 128gb Alpine Green to be in stock? Thanks 

Return

How to i return an incorrect item